CSS and Knowledge Articles

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Posted on by thatsneil

Hi,

when formatting a knowledge article in D365 you have the option to add a div and reference some custom CSS. But how can you make this work? Do you have to add the CSS as a web resource then insert this via Javascript so it is used when the Knowledge article form is loaded?

Thanks,

Neil

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Knowledge Management

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LeoAlt 16,331 Moderator on at

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Hi partner,

If we want to apply a css file to knowledge, we should link the knowledge to it by code.

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/developer/css-web-resources

I tried in my instance and it worked well.

1.Create a new css file to web resources and copy the url.

Here is my css style.

.mystyle{ font-size: 10px; font-weight: bold }

2.Create a new knowledge article and link to the css we've just added with js.

3.Preview the effect.

Hope it helps.

Best Regards,

Leo

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thatsneil on at

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Hi,

we can do this as well but i think you will find the second you save that article the link to the css will be stripped out, give it a go and you will see what i mean.

Neil

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LeoAlt 16,331 Moderator on at

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Hi partner,

Sorry for my carelessness. I tried in my instance and the css link disappeared. It's a very strange situation and I have raised a ticket to Microsoft for more help.

Here is the ticket ID:119052723000981

I will notice you immediately if there is any new information.

Best Regards,

Leo

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thatsneil on at

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Hi Leo, any news on this?

Thanks,

Neil

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Johnny Gong 6,482 Moderator on at

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Hi thatsneil,

Sorry for the late reply. Leo is on a honeymoon. I will help him follow the case.

Dev Team has already replied to our escalation: This behavior is as per the design of the Knowledge Article entity. The Knowledge Article entity doesn't allow storage of any unsafe HTML including links, scripts, etc.

I think above info could help you resolve mentioned question.

While we could repro that the published web resource still could not be normally referred in Knowledge Article entity HTML. The link still would be be removed automatically by system after saving the form. So we are still in investigation with Dev on web resources reference topic. Thanks.

Regards

Johnny

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