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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Search cases using a d...
Service | Customer Service, Contact Center, Fie...
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Search cases using a date range filter with a calendar

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Posted on by geek3 30

Hello Team,

Im creating a customer service portal for our customer service solution.

I would like to allow my customers to make a search for theirs cases, using a date range filter with suing a calendar.

Please refer to the screenshot. customers should enter a date like this :

dy6.png

Then apply to display results based on that range :

dy7.png

So i need to build this calendar and create the filtering behind this calendar.

I was for two weeks working on this subject and following this tuto : https://www.netwoven.com/2019/04/16/how-to-add-date-range-filter-controls-in-entity-list-in-dynamics-365-portal/

but i never got a good result didn't even succeeded to show the calendar.

It will be very helpful if you can advice, guide me to build this search criteria in my portal.

Thank you very much.

  • geek3 Profile Picture
    geek3 30 on at
    RE: Search cases using a date range filter with a calendar

    Hello Ju

    thank you for your help.

    i agree there is no OOB option for this, but sure there are simple to do this using some codes, is it ?

    Yes, i was clearing the cache each time i made some changes.

    Best regards

  • geek3 Profile Picture
    geek3 30 on at
    RE: Search cases using a date range filter with a calendar

    Hello Rohanjain

    Thank you for your these infos.

  • Rohanjain1814 Profile Picture
    Rohanjain1814 5 on at
    RE: Search cases using a date range filter with a calendar

    Currently, there is no way to add date filter to entity list in the portal, you can submit it to ideal.

    expdev.microsoftcrmportals.com/.../

  • Community Member Profile Picture
    Community Member on at
    RE: Search cases using a date range filter with a calendar

    Hi geek3,

    Currently, no OOB way to add date filter to entity list in the portal, you can submit it to ideal.

    https://expdev.microsoftcrmportals.com/ideas/idea/?ideaid=b93da10d-879d-e711-80c0-00155d7cd0b4

    If you follow the guidance of the document, you can try to use another browser to try again or clear portal cache to test.

    https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/clear-server-side-cache

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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