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Service | Customer Service, Contact Center, Fie...
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Resource scheduling Optimization

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Posted on by 15

When we create work orders, we just cannot create work orders randomly and then trust RSO to optimize the work orders on nth day. Our requirement is that we create work orders based on available capacity for next two months and then RSO operates a day before actual job and applies the best fit algorithm. When we use quick book, it does give available slots based on capacity but it allocates job to a resource to reduce the availability. Given that I might be doing this 30 days in advance, obviously I would prefer RSO to schedule it to best fit within similar window.  What is the best suggestion to implement this?

Also, is there a way to not utilize full capacity for selected calendar days?

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  • Nya Profile Picture
    29,060 on at

    Hi,

    Would you please provide some examples or screenshots about it?

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