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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Create alert rule with...
Microsoft Dynamics AX (Archived)
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Create alert rule with Email

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Posted on by Robert Paul Policarpio 112

Hi All,

We're having a problem on alert rule where the system is not sending the Email.

alert-rule.PNG

The alert rule is working based on the notification list, it also marked "Email-message"

notif-list.PNG

Can anyone know how to solve the issue? Thank you in advance.

Regards,

r0bert

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  • kvnkk Profile Picture
    kvnkk 800 on at
    RE: Create alert rule with Email

    HI , 

    Just go through this post it helps you to identified the issue.. https://community.dynamics.com/ax/f/33/t/240673 

  • Verified answer
    guk1964 Profile Picture
    guk1964 10,888 on at
    RE: Create alert rule with Email

    System admin> Periodic> Alerts> Change based alerts.  Mark the Batch processing box, set   the recurrence, start date time etc.

    E-mail distributor batch ( system admin> Periodic> E-mail processing> Batch.  Mark the Batch processing box,  set the recurrence, start date time etc.)

    Check the alert rule to make sure the rule is correct. (Organization admin> Setup> Alerts> Alert rules)

    Make sure the above batch  jobs are running and ended successfully. (System admin> Inquiries> Batch Jobs, find the respected batch job then look at its Batch job history> View Tasks).

    To then check whether the emails are getting generated by going to System admin> Periodic> E-mail Processing> E-mail sending status. if you emails in WAITING status ,then it is because the job “E-mail Distributor batch” is  not running. To check the status of this job go to Batch jobs form – System admin> Inquiries> Batch jobs.

    To verify an  email was sent check the email status (Sys admin> Periodic> E-mail Processing> E-mail sending status and then check the “Allow show sent emails” box.

    If it was sent then get the users to check their Junk folder  in their e-mail.

  • Verified answer
    Jie G Profile Picture
    Jie G on at
    RE: Create alert rule with Email

    Hi r0bert，

    Firstly please make sure prerequisites to use an email system for alerts are completed:

    1. On the File menu, click Tools > Options to open the Options form.
    2. On the General tab, under Options, in the Language field, select a language. In the E-mail field, enter the email address of the recipient.
    3. Set up an email template. For more information, see Configure email functionality in Microsoft Dynamics AX.
    4. Specify the email template for alerts. For more information, see Define an email identification for alerts.
    5. Optional: Create versions of the template for more languages.

    Then the E-mail distributor batch job should also be running, which processes outbound messages - however, it is likely that mails are directly sent for alerts without the outbound queue.

    Please refer following links for more details:
    technet.microsoft.com/.../aa834334.aspx
    technet.microsoft.com/.../aa834374.aspx
    www.bhsolutions.com/.../change-based-email-alerts-in-dynamics-ax-2012-2

  • Verified answer
    Mahmoud Hakim Profile Picture
    Mahmoud Hakim 17,887 on at
    RE: Create alert rule with Email

    you can review this link

    www.bhsolutions.com/.../change-based-email-alerts-in-dynamics-ax-2012-2

  • Robert Paul Policarpio Profile Picture
    Robert Paul Policarpio 112 on at
    RE: Create alert rule with Email

    I think it's working now, but the thing is. Is it possible to use the Same Subject and Message below on send the email?

    8802.alert-rule.PNG

    Based on the standards setup, Ax use the email template based on which is selected on the system parameters > Alert.

    Thank you so much to all who replied.

    Best Regards,

    r0bert

  • Suggested answer
    guk1964 Profile Picture
    guk1964 10,888 on at
    RE: Create alert rule with Email

    That's how it works - on set up you can take what the system defaults or amend those to you own defaults.

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