Microsoft Dynamics NAV (Archived)

Nav 2017 - Cannot edit ship-to address to add a custom address

(0) Share

Report

Posted on by CharithSilva

330

Nav 2017 - Cannot edit ship-to address to add a custom address or if can how can you do it.

Tried the custom address and creating a new but cannot select created new address and fields not populating

Is it how it works or bug? (we are on latest cumilative update c4)

thanks

Charith

*This post is locked for comments

I have the same question (0)

All responses (17)

Answers (5)

Verified answer

AJAnsari 5,754 on at

Like (0)

Report
Hi CharithSilva,

The way that the Ship-To functionality works on Sales Orders has changes in NAV 2017. When you look at the Sales Order's Shipping and Billing fasttab, you will see a field called Ship-To. Here, you can select one of three options:

Default (Sell-to Address)

Alternate Shipping Address

Custom Address

If you select an Alternate Shipping Address, you can pick from one of the existing Ship-To Addresses. You won't be able to change the information from the Ship-To Code on the Sales Order itself. But if you wish to make a permanent change to the address associated with the Ship-To Code, you can do that by clicking Edit when you are presented with the list of Ship-Tos to choose from.

If you choose Custom Address, then you can and should be able to type in a custom shipping address in all the relevant fields. The only field greyed out will be the Code, and that's because a Ship-To Code is not being used. I am using NAV 2017 CU3 North American localization.

I hope this helps. If my response has answered your question, please take a moment to verify by clicking Yes on "Did this answer your question?"

Was this reply helpful? Yes No
Verified answer

Suresh Kulla 50,243 Super User 2025 Season 2 on at

Like (0)

Report

Charith,

When you mentioned cannot edit ship-to address, does all the ship-to address fields are non-editable ? As Ansari mentioned for you to edit the ship-to fields you need select Ship-to option as Custom-Address.

Was this reply helpful? Yes No
CharithSilva 330 on at

Like (0)

Report

Hi All,

How can we select ship to to custom via web services, that field is not available

Was this reply helpful? Yes No
CharithSilva 330 on at

Like (0)

Report

How can we change ship to custom address via web services, ship to is not available in web services but it has other address fields

Was this reply helpful? Yes No
CharithSilva 330 on at

Like (0)

Report

if i try to update available fields, it comes with Property "Editable" for Ship-to Name is invalied (for all ship-to fields)

Was this reply helpful? Yes No
The Simpsoid 625 on at

Like (0)

Report

I'm glad I read this post, thanks. This change might have caused us a problem with the upgrade we were considering.

We trade with a fairly large group of Customers via EDI and of those, a number will have two or more branches. As part of the EDI mandatory data we must pass the branch Code of the branch responsible for an order, even if it is being sent straight to an end user. This change makes that hard because no doubt the Alternative Shipping Address's Code field must still be unique (for that Sell-to Customer) so we can't build a list of end-user addresses per branch.

And if the Custom Address option locks the Code field so it's unusable we'd have no way of passing that info to EDI.

It looks like we'll have to consider some customization when we upgrade to NAV 2017/18.

Thanks for the heads up!

Was this reply helpful? Yes No
Verified answer

dkatson 2,263 on at

Like (0)

Report

I think you should add another fields wich you will fill through web service, and add some code in this field to set standard option Ship to -> to Custom, as mentioned Anshari, and then fill standart ship to attributes.

Was this reply helpful? Yes No
Bandaru 50 on at

Like (0)

Report

Hi Dmitry Katson,

you mean to add some CAL code on that field, to access it through webservice..?

community.dynamics.com/.../244638

The same question i also posted, but still now i didn't get any proper solution.

Can you help us on it..?

Thanks,

Srinivas

Was this reply helpful? Yes No
dkatson 2,263 on at

Like (1)

Report
Hi Bandaru,

when you fill data in SOAP web service then internal business logic of NAV is executed.

What we have there:

Page 42 Sales Order

1) ShipToOptions field. This is option

So if you will fill in your web call one of this options, code above will execute. I'm not sure about Alternate Shipping adress, cos it run another page, which is not allowed in SOAP call.

2) All fields above are editable only if ShipToOptions = "Custom Address"

So try to fill first

ShipToOptions = "Custom Address"

and then "Ship-To Name" and other from the screenshot.

Was this reply helpful? Yes No
Suggested answer

dkatson 2,263 on at

Like (0)

Report

see my suggested answer

Was this reply helpful? Yes No