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Hello
I switched to dynamics for case management. I have a couple of cases which needed to be imported to dynamics. I did the report and everything went well, but the "created on date" could not be changed.
I did some research with override contact created on, tried with xml tool but nothing really worked out. Thank you very much for your help.
Hello Nico,
thank you very much for your quick answer. It worked. I deleted the old cases import on the system and added the row "Record Created on" on the sheet and mapped the record created on to created on. So it worked well - I didn't know that it's not possible to update "the created on" field with the export and import function but now i know better :-)
Thank you very much
Well, that's a more complex question. It depends on how much work has happened on those records, how many related records (activities or other things like notes) have been created, etc.
It might not be worth the effort, depending on how important is the creation date for that batch of records on reporting.
You might choose to leave that batch as is, and map correctly going forward. Your reporting will show some weirdness for that batch, which you can communicate accordingly and adjust reporting for that period, taking into consideration the issue.
ah okay - how can I export this data and import it with the new date?
Hello Nico,
Thank you for your answer. I tried it with exporting and then I imported it back in matching created on date => Record created on - but then it says "field can not be modified" :-(
this is what I see during the import with the mapping table - but I can not map the created on with record created on.
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