Different child case view on case form

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Posted on by z.sam

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Hi there everyone,

I'm getting very confused on the case form when I see the child view I get some different fields on the form, from when opening up the My Active views.

Isn't suppose to show that view?

For example "Modified on" ,...

Why is that?

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RE: Different child case view on case form

Hi,

I checked that. In the classic interface, it shows My Active views indeed. However, when you see the subgrid's properties of Case form in the UI, the value of default view is empty.

And when you check the Allow users to change view option, it will show the view name which it actually uses. It is a Associated View named Associated Cases and it doesn't display in the default view. I'm not sure this is a design or a bug.

BTW, Customer Service Hub uses Case for Interactive experience form which is the same.

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