'Convert to Work Order' button missing from Case ribbon

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Posted on by samnunn92

I am having extreme difficulty finding the 'Convert to Work Order' button for cases. It's just missing from the ribbon - I can see the relevant process is activated and I can see the label text in the Ribbon Workbench but it will not display in any shape or form. We're on Field Service 7.5.xx currently which I believe is out of date but I don't seem to have the option to upgrade. Can anyone point me in the right direction here? Thanks.

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AJ-22040756-0 on at

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Hi Partner,

you need to upgrade the Field service to Unified interface version i.e.FS 8.x by following the article cloudblogs.microsoft.com/.../

Convert to work order button will be available only in UCI Interface

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samnunn92 70 on at

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Thanks so much Akash, this fixed it! I ended up having to contact support as I kept getting a 'Forbidden' response when running the cmdlet but after MS provisioned the update on their end the missing button has appeared. Thanks again, really appreciate it.

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