web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Prepayment Invoice & C...
Small and medium business | Business Central, N...
Suggested Answer

Prepayment Invoice & Credit note

(1) ShareShare
ReportReport
Posted on by SH-23042354-0 2
You cannot unapply Cust. Ledger Entry No. 5637915 because the entry is part of a reversal.
 
Does anyone know how to fix the error above in BC.
Related to a prpayment invoice, I'm trying to post the prepayment credit note and delete the SO. But the system does not allow it to be credited as the payment has been reversed using BC automated function"reverse transaction."
Any suggestions?
 
Screenshot 2026-04-24 100138.png
Categories:
Dynamics 365 Business Central migration
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 14,457 Super User 2026 Season 1 on at
    Hello,
    This happens because Reverse Transaction creates reversal-linked entries, and BC doesn’t allow you to manually unapply one of those customer ledger entries afterward. So the normal “unapply → credit prepayment invoice → delete SO” path is blocked now. Practically, I’d first check the customer ledger entries / detailed customer ledger entries and confirm whether the reversed payment and prepayment invoice are already open or closed; if the prepayment invoice is still open, create/post the prepayment credit memo and apply it to the open prepayment invoice. If the prepayment invoice is stuck because it was applied/reversed in that reversal chain, don’t try to break the application manually; use a correcting customer journal/credit memo path to clear the remaining balance, or ask your partner/Microsoft support to review the specific ledger chain, because BC intentionally protects reversal entries from being unapplied. 
    Regards,
    Oussama Sabbouh

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,831 Super User 2026 Season 1

#2
YUN ZHU Profile Picture

YUN ZHU 1,122 Super User 2026 Season 1

#3
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 690 Super User 2026 Season 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans