I wanted the customer summary part of live agent dashboard in Omnichannel to be populated with customer details(like email, name)
when I initiate a conversation using Direct-Line API's, for those incoming customer chat requests whose details match with Contacts and Accounts already existing as records.
Is it possible.?
I tried sending customer details( values matches with Account and Contacts saved in agent dashboard ) through "from" and " channeldata > customercontext " keys of the payload to url
"https://directline.botframework.com/v3/directline/conversations/<conversationid>/activities" to initiate the chat as pre-existing customer.
payload given below: