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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Process: Case Creation...
Customer experience | Sales, Customer Insights,...
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Process: Case Creation Email Workflow

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Posted on by Justin Orr 15

I created a process that sends an email to several of our support staff when a case is created.  One of the email addresses that receive the email has been unlicensed and now I get a bounced email whenever a case is opened.  I tried to edit the process so I can remove that email address and received the following error message.  I tried deactivating the process prior to editing and got the same error.  Can anyone point me in the right direction for editing this Process?

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  • Justin Orr Profile Picture
    Justin Orr 15 on at
    RE: Process: Case Creation Email Workflow

    Thanks for the information Gustavo.  That helped.  When I try to re-create the process from the customization area of dynamics, I get the same error message so I attempted to use PowerApps.  The problem I am having there is that some of the fields listed don't contain the data that they should.  The display name for the fields such as Customer are there but the actual field name listed for it is incident_customer_contacts and it should be customerid.  There are others but that is one example.

  • Verified answer
    Gustavo Longo Profile Picture
    Gustavo Longo on at
    RE: Process: Case Creation Email Workflow

    Hello Justin Orr,

    Focusing on org URL xxx.crm.dynamics.com and Telemetry ID = 020c0180-3a5f-4f05-8a79-a61a499d9d33, noticed this exception:

    Stack Trace Info: [NullReferenceException: Object reference not set to an instance of an object.]

    Based on the stack trace, the issue is coming from method SendEmailFieldProperties().

    Apparently some reference for SendEmail step is null.

    My first suggestion would be to remove and create again the SendEmail step.

    If you need further help, I suggest you to raise a ticket with the Microsoft Dynamics 365 support team.

    Full stack error:

    MSCRM Error Report:

    -------------------

    Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.

    Error Message: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Error Details: Exception of type 'System.Web.HttpUnhandledException' was thrown.

    Source File: Not available

    Line Number: Not available

    Request URL: xxx.crm.dynamics.com/.../entityform.aspx

    Stack Trace Info: [NullReferenceException: Object reference not set to an instance of an object.]

      at Microsoft.Crm.Web.Sfa.WorkflowEntityForm.SendEmailFieldProperties(CrmFormEventArgs e)

      at Microsoft.Crm.Web.Sfa.WorkflowEntityForm.SetFieldProperties(Object sender, CrmFormEventArgs e)

      at Microsoft.Crm.Application.Forms.EndUserForm.OnDataBound(CrmFormEventArgs e)

      at Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, FormDescriptor fd, String quickFormUniqueId)

      at Microsoft.Crm.Web.Sfa.EntityForm.ConfigureForm()

      at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)

      at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)

      at System.Web.UI.Control.PreRenderRecursiveInternal()

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

    [HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]

      at System.Web.UI.Page.HandleError(Exception e)

      at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

      at System.Web.UI.Page.ProcessRequest()

      at System.Web.UI.Page.ProcessRequest(HttpContext context)

      at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

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