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Convert case to knowledge article - Customize dialog box

Posted on by 120

Hey,

With the recent changes opening up Case resolution dialog box, do anyone know how to customize the dialog box when converting a case to a knowledge article?
For an example removing Subject and making the "content" box bigger. It could really need some improvements.

Any ideas are appreciated!

  • Verified answer
    a33ik Profile Picture
    a33ik 84,321 Most Valuable Professional on at
    RE: Convert case to knowledge article - Customize dialog box

    Hello,

    I'm afraid Microsoft provided possibility to customize "Close Opportunity" and "Resolved Case" dialog windows only.

    So I'm afraid there is no easy way on how you can customize dialog you mentioned.

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