web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Convert case to knowle...
Service | Customer Service, Contact Center, Fie...
Answered

Convert case to knowledge article - Customize dialog box

(0) ShareShare
ReportReport
Posted on by David123 120

Hey,

With the recent changes opening up Case resolution dialog box, do anyone know how to customize the dialog box when converting a case to a knowledge article?
For an example removing Subject and making the "content" box bigger. It could really need some improvements.

Any ideas are appreciated!

  • Verified answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I'm afraid Microsoft provided possibility to customize "Close Opportunity" and "Resolved Case" dialog windows only.

    So I'm afraid there is no easy way on how you can customize dialog you mentioned.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Daniyal Khaleel Profile Picture

Daniyal Khaleel 62 Most Valuable Professional

#2
Travis South Profile Picture

Travis South 23

#3
ParthPatel249 Profile Picture

ParthPatel249 19

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans