Convert case to knowledge article - Customize dialog box

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Posted on by David123

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Hey,

With the recent changes opening up Case resolution dialog box, do anyone know how to customize the dialog box when converting a case to a knowledge article?
For an example removing Subject and making the "content" box bigger. It could really need some improvements.

Any ideas are appreciated!

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a33ik 84,331 Most Valuable Professional on at

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Hello,

I'm afraid Microsoft provided possibility to customize "Close Opportunity" and "Resolved Case" dialog windows only.

So I'm afraid there is no easy way on how you can customize dialog you mentioned.

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