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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to enable concurre...
Service | Customer Service, Contact Center, Fie...
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How to enable concurrency?

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Posted on by Shona95 5

Hi,

I want to enable two or more than two users to create record at the same time when they are creating record on an entity A. In current scenario when they are trying to create record at the same time so one is able to do it and the other gets no record found error. How can I solve this concurrency problem??

  • Shona95 Profile Picture
    Shona95 5 on at
    RE: How to enable concurrency?

    Ok. So the record is getting created and getting assigned to person A and when at the same time person B is trying to get the case assigned to him he is getting an error of "No Records Found".

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to enable concurrency?

    Hi Shona95,

    Generally, multiple users can create new records at the same time.

    The error you mentioned usually occurs when multiple users edit the same record at the same time.

    If you are creating new records, they should be created successfully.

    Could you share more details? what entity? what error?

  • Shona95 Profile Picture
    Shona95 5 on at
    RE: How to enable concurrency?

    Hi,

    I have checked and through security role it was not possible as we need security profile of both the user as same.  Scenario is when they try to create record at the same time both should be able to create.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: How to enable concurrency?

    Hi Shona95,

    It is all about the security role and ownership of the record. Let's suppose when a record is added to the queue. A user needs to become the owner of the record so that it will disappear from other users.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: How to enable concurrency?

    Hi Shona95,

    Can you please elaborate a little bit more? 

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

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