We have a vendor to whom we paid a large deposit to manufacture a machine which will take 6 months. In the meantime, we continue to do regular business with the vendor. I now need to pay a small invoice for regular purchases and the cheque comes up as $0 because it wants to take the money from the deposit that's sitting in this vendor's account. Is there any way to tell the system to set aside/ignore the wire transfer payment that was made previously so I can run this small cheque and pay the bill?
Den, We can address this through the custom solution, please reach me out , if you are interested to learn more about our custom solution.
samr(at)expsoltech(dot)com
Hello,
There are a few ways to go about this, but I am assuming that you are building the payment batch using the following window: (Purchasing >> Transactions >> Select Checks). In this window there is an option for 'Automatically Apply existing Unapplied: Payments, Credit Memos, Returns' if you unmarked those options and did a build for just this vendor, then that should take care of your issue. The other option would after you build the payments, click on the 'Edit Payment Batch' button. In this window, find your Vendor with the issue, and unmark the invoice that has been selected to be applied. Now if you re-mark it, I would expect it to create a check instead of using the existing payments out there to pay off your invoice.
I hope this helps!
Isaac Olson
Microsoft Support
I guess I can't see how the information provided wouldn't have resolved this issue. If this is an urgent issue, then I would recommend opening a support case so can can address it with urgency and even stream in to see your issue first hand so we know exactly what you are seeing and what you can change to resolve it. The purpose of our Forums is for general questions that are not time sensitive.
The other option that you could do is just create a manual check and click the apply button to apply the payment to the invoice of your choice for these scenarios.
(Purchasing >> Transactions >> Manual Payments)
Thanks,
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