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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / AOS unavailable
Finance | Project Operations, Human Resources, ...
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Posted on by zero00roma 37

hello all,

after installing AX client on windows 10 machine and everything goes fine during the installation , when user try to open application he face this error:

the server is unavailable. check your configuration and network connection and try again.

but when I run the app with different account its running fine without any issue on the same machine !!!!

why ? what is the solution ?

thanks

I have the same question (0)
  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at

    Are you sure that both accounts run the client with the same configuration?

    To verify this, please double check that you use an .axc config file that points to the correct AOS.

  • zero00roma Profile Picture
    zero00roma 37 on at

    yes I am sure

    both users using same configuration

  • nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at

    I still suspect that it's not using the same configuration. You can verify by using Wireshark or some other tool where you can see the network traffic.

    Can you ping the AOS server from both client sessions?

  • zero00roma Profile Picture
    zero00roma 37 on at

    Can you ping the AOS server from both client sessions?

    yes sure because I am on the same machine so I can ping the AOS

  • nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at

    And both users existin AX and are enabled?

  • zero00roma Profile Picture
    zero00roma 37 on at

    yes, everything same because both on the same machine and same OS

    error no related to login to AOS or issue with domain account because if there any issue with account he will not able to login to windows

  • nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at

    Can he login to AX from another machine?

    How did you ensure that same .axc file is used for both users? Do you open AX client by clicking the .axc, or ax32.exe?

  • zero00roma Profile Picture
    zero00roma 37 on at

    Using ax32.exe

  • Suggested answer
    nmaenpaa Profile Picture
    nmaenpaa 101,160 Moderator on at

    Please try using .axc file. Everything that you have shared indicates that the users are not using the same configuration.

  • zero00roma Profile Picture
    zero00roma 37 on at

    how to use .axc file ?

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