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User on line but not in the log

Posted on by 100
We have a user who is working in AX, but there is no history in the user log and the usage data is also empty. Any idea why?
Thank you
  • nmaenpaa Profile Picture
    nmaenpaa 101,148 on at
    RE: User on line but not in the log

    Are you sure that you are looking for the correct user in the logs and Online users form?

    If the user is online, then you would definetely see them on the Online users form.

    Perhaps they are not online or not using the system.

  • Suggested answer
    Junaid Idrees Profile Picture
    Junaid Idrees 12,740 on at
    RE: User on line but not in the log

    Hi Wilson,

    Just to troubleshoot the issue, delete the user and reimport/create again and make sure his telemetry ID & provider details are correct in user screen.

  • Wilson978 Profile Picture
    Wilson978 100 on at
    RE: User on line but not in the log

    Hello Ludwig

    Thank you for your answer. No nobody deleted the user log and there are no jobs to clean the log. The user is not even in the list of online users. Any idea?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: User on line but not in the log

    Hello Wilson78,

    Did somebody clean up the user log for this user or do you possibly have a job / process that is doing that automatically?

    Best regards,


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