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User on line but not in the log

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Posted on by Wilson978

100

We have a user who is working in AX, but there is no history in the user log and the usage data is also empty. Any idea why?

Thank you

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nmaenpaa 101,158 Moderator on at

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RE: User on line but not in the log

Are you sure that you are looking for the correct user in the logs and Online users form?

If the user is online, then you would definetely see them on the Online users form.

Perhaps they are not online or not using the system.
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Junaid Idrees on at

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RE: User on line but not in the log

Hi Wilson,

Just to troubleshoot the issue, delete the user and reimport/create again and make sure his telemetry ID & provider details are correct in user screen.
Wilson978 100 on at

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RE: User on line but not in the log

Hello Ludwig

Thank you for your answer. No nobody deleted the user log and there are no jobs to clean the log. The user is not even in the list of online users. Any idea?
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Ludwig Reinhard Microsoft Employee on at

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RE: User on line but not in the log

Hello Wilson78,

Did somebody clean up the user log for this user or do you possibly have a job / process that is doing that automatically?

Best regards,

Ludwig

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