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Service | Customer Service, Contact Center, Fie...
Answered

Cannot Upload Videos to Guides PC App,whether is mp4 or avi format.

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Posted on by 5

Cannot Upload Videos to Dynamics 365 Guides PC ,whether is mp4 or avi format.Display as follows

pastedimage1595488146168v1.pngpastedimage1595488165480v2.png

I have the same question (0)
  • Suggested answer
    Vincent Guigui Profile Picture
    315 on at

    Your video may be too big, try to resize it before upload.

    Additionally, could you check you have properly set the Max Email Size as mentioned here:

    https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/setup-step-two#change-the-maximum-upload-file-size

    Regards

  • Suggested answer
    RyanN Profile Picture
    on at

    Hi JOE

    We have identified the underlying issue which we believe is causing this error.

    We'll be releasing a fix on August 4th. In the meantime, you can follow these instructions and it will likely resolve it for you: www.howtogeek.com/.../

    Thanks

    Ryan

  • Verified answer
    RyanN Profile Picture
    on at

    Today's release should have addressed this issue. Please let us know if you continue to encounter issues.

  • Brian_90Web Profile Picture
    15 on at

    I also faced with such a problem. I was told that maybe it is worth compressing the video and then there will be no problems. I want to find a similar program, but I haven’t succeeded yet.

  • JeffThorsen777 Profile Picture
    10 on at

    I often work with video, as it is related to my work. My friend recommended me find out more about software that helps to compress video. In addition, I found many useful functions for myself. Maybe it will come in handy for you.

  • DavePinch Profile Picture
    on at

    Thank you for posting. Windows 10 has a built-in video editor, which you should be able to access from the Start menu - but I would be happy to learn of your recommendations/findings for other users on the forum.

     pastedimage1623448300694v1.png

  • Brian_90Web Profile Picture
    15 on at

    Thanks for the information. I found the site https://www.movavi.com/ and read about software that helps to compress video. I also found how to save a video in different formats. Now my work will go faster.

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