Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Creating Content Block...
Customer experience | Sales, Customer Insights,...
Suggested answer

Creating Content Blocks for emails/moduls

(0) ShareShare
ReportReport
Posted on by NiklasM 25

Hello everybody,

at the moment I am creating a custom email template with enabled layout. I was creating content blocks for sections that are used globally across emails. The problem is i can’t insert them in the email. 

When I take a look at those in the Content Block overview I see that they are enabled but they are not showing up when I want to take a look at all email content blocks. Is there any class I need to put in the block to make it available. 
I allready checked that the content block is enabled for email and that it’s live. Did someone was facing the same issues?

When talking about creating content blocks I was wondering is it possible to extend the standard “modules” like text, divider with self made modules via power platform or api?

best regards

Niklas

  • Suggested answer
    Vinayd-MSFT Profile Picture
    Vinayd-MSFT Microsoft Employee on at
    RE: Creating Content Blocks for emails/moduls

    As noted earlier, emails (or templates) that use old DIV-stryle layouts cannot be used (those are more than 1 year old, prior to April 21). If that is not the case (i.e., your email and templates are using Table-based layouts that was introduced post-April 21), then it should work. Please let us know so we can investigate and fix the issue if any. 

  • paul Profile Picture
    paul 35 on at
    RE: Creating Content Blocks for emails/moduls

    Same goes for me. I couldnt create content block form previously created sections.

  • fxbhm Profile Picture
    fxbhm 28 on at
    RE: Creating Content Blocks for emails/moduls

    Had the same problem. You can't use a template that was created before they did the content block update. It worked for me to start from scratch (as hard as that sounds). Create an email and do not select a template and see if you can insert your content blocks.

    Hope that helps.

  • Suggested answer
    Vinayd-MSFT Profile Picture
    Vinayd-MSFT Microsoft Employee on at
    RE: Creating Content Blocks for emails/moduls

    If the content blocks are in "Live" state and still not available for inserting in email then that is not an expected behavior. There may be some issue with the custom code you are inserting. Please file a support ticket to ensure we can assist further. admin.powerplatform.microsoft.com/  

    Thanks, PM, Microsoft

  • NiklasM Profile Picture
    NiklasM 25 on at
    RE: Creating Content Blocks for emails/moduls

    Hey Ola,

    thanks for your reply to my issue. Yes I enabled the switch for the new canvas experience.

    I have the right role to use them too.

    For some of the content blocks its working if I don't insert custom code. As soon as I copy custom code into the block its not usable.

    Best regards

    Niklas

  • Olasan Profile Picture
    Olasan 2 on at
    RE: Creating Content Blocks for emails/moduls

    Hi, have you enabled the feature under Settings -> Feature Switches? Enable "New canvas experience  and Content Blocks"

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans