Hmm. Yes it dosen't sounds good.
I can't really comment on your specific case without knowing how the procurement Contract of your NAV ERP project has been made but let me give you some general advice:
- The software and implementation service is two seperate parts. Microsoft is the owner of the NAV ERP software and your implementation provider is a seperate company doing consultancy.
This means the same NAV ERP Software can be highly sucess full in one company and fail in the next.
- When you implement ERP a company normally look to automate and optimise its business process during the project. (The standard out-of-box + copy what we do now process is not going to justify the ERP investment).
1. The Out-of-box ERP and its std. processes described in the manuals (Or through a class room training) is app. cover 50-60% of what you need. By adding a vertical/Industry solution you can reach 80-90%.
2. In an ERP Project you split the project into multiple phases.
Phase 1: is Basic (Which covers a integrated flow through out the departments with end resoult as reconsile and close month end).
Phase 2: Enhancement. Here you automate and finetune any gaps from phase 1 and extend the over all system/process along with Key reporting. Alse a review of documentation provided and areas like workflow, permission, approvals etc.
Phase 3: Department wise features/Reports. First now the focus are switshed to the end users many diffrent requerements for him/his department.
Phase 4: BI Reportsing, Eccomerce, SharePoint Integration, Selfservice
3. We are talking people when we talk ERP. So you need to look at selecting a very very skilled extrernal Implementation. (You can spot these kind of people by; should be min. 10 Years full time into implementing NAV ERP - Proberly Divorsed - Have a strong personality - In the late 30 or 40'ties.
One of the main advantage with NAV compared with other ERP's is that its simple.... I don't mean simple to use as in marketing terms.
But with NAV you can find People who over the years has so strong expertise that they can master all the functions in diffrent areas like Accounting, Management, inventory, Costing, Sales, Purchase etc. In other ERP's it will be almost impossible to find those kind of people (because the software are much more complex and less flexible) so that means you now will need 3 Implementors + a Project Manager+ to get the same knowhow.
Actually there is always a min. 3 person team - You can't mix these as its diffrent skills and/or roles.
The Senior Implementor who Design workflow, Work with customers about Change Management, provide the Development Requerements, Write the Business procesdure etc.
Then you need a Technical/Developer. And like anything else you need to work hard and long to be good at being a developer... so!
Then a assistant implementor/supporter is needed so the Senior can delegate some tasks.
