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We're experiencing an issue where we aren't getting the Unsubscribe count from Insights. In order to capture that data, we've been having to got to the Insights tab > Interactions > Clicked email links > Export the list of people who clicked on the link > Review each record to ensure that it was an actual Unsubscribe. From what I understand, this was working at some point. Can someone provide steps on how to troubleshoot this?
Thank you!
Hi partner,
Hope you are well.
If a contact unsubscribes from the default subscription center (tick "Do Not Email"), the "Bulk Email" field will be switched to "Do Not Allow".
If a contact unsubscribes from a subscription list (untick the subscription list), the contact will be removed from the list.
A recipient selected the subscription center link in an email and then unsubscribed from one or more mailing lists. This value counts, at most, one unsubscribes per message per recipient. Unchecking the subscription list is considered an unsubscribe.
Please check if you check Unsubscribe count after understanding the above-mentioned instructions.
Here is a reference link: learn.microsoft.com/.../insights-glossary
Best Regards,
Sayen Zhang
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