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How to integrate the serviceNow with the CRM DYNAMICS 365???
Can anybody help me to achieve it??
Hi,
It all will depend on the integration needed. You can use Microsoft Flow. Flow has a connector to Dynamics 365 and Service now.
Other option is to use Web APIs and integrate with Service now. This would require customization, Azure service bus ...
Hope this helps.
Thanks.. but can you tell me how to integrate serviceNow with Dynamics 365 using webApi???
What part of ServiceNow are you using? What do you need to integrate? Why not just Dynamics by itself?
Hey Shrikant,
What kind of use cases are you looking for with this integration? Meanwhile, check out this: automate.io/.../servicenow
This integration let you perform the following:
- Real-time access to customer issues and priorities
- Communication on the work items from the native systems itself
- Real-time updates when a customer issue is resolved
This document would help you:
social.technet.microsoft.com/.../3995.integrate-microsoft-dynamics-crm.aspx
From what I understand you can connect serviceNow to MS Dynamics 365 CRM using a web API as mentioned in the document.
Regards.
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