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How to integrate the serviceNow with the CRM DYNAMICS 365???

Posted on by Microsoft Employee

How to integrate the serviceNow with the CRM DYNAMICS 365??? 

Can anybody help me to achieve it??

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  • CJustin Profile Picture
    CJustin 262 on at
    RE: How to integrate the serviceNow with the CRM DYNAMICS 365???

    This document would help you:

    social.technet.microsoft.com/.../3995.integrate-microsoft-dynamics-crm.aspx

    From what I understand you can connect serviceNow to MS Dynamics 365 CRM using a web API as mentioned in the document.

    Regards.

  • Suggested answer
    Jackson Young Profile Picture
    Jackson Young 20 on at
    RE: How to integrate the serviceNow with the CRM DYNAMICS 365???

    Hey Shrikant,

    What kind of use cases are you looking for with this integration? Meanwhile, check out this: automate.io/.../servicenow

    This integration let you perform the following:

    - Real-time access to customer issues and priorities

    - Communication on the work items from the native systems itself

    - Real-time updates when a customer issue is resolved

  • Wayne Walton Profile Picture
    Wayne Walton 13,726 on at
    RE: How to integrate the serviceNow with the CRM DYNAMICS 365???

    What part of ServiceNow are you using?  What do you need to integrate?  Why not just Dynamics by itself?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: How to integrate the serviceNow with the CRM DYNAMICS 365???

    Thanks.. but can you tell me how to integrate serviceNow with Dynamics 365 using webApi???

  • Suggested answer
    Mihir@CRM Profile Picture
    Mihir@CRM 4,036 on at
    RE: How to integrate the serviceNow with the CRM DYNAMICS 365???

    Hi,

    It all will depend on the integration needed. You can use Microsoft Flow. Flow has a connector to Dynamics 365 and Service now.

    Other option is to use Web APIs and integrate with Service now. This would require customization, Azure service bus ...

    Hope this helps.

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