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Hi,
I have a CIF api running on omnichannel customer service but I can't even get close to load it on omnichannel customer service on USD. The same api runs without any problems on Sales hub on USD. Do I need to configure something additional so that it loads in omnichannel customer service?
Thanks!
Alejandra
Hi Morea,
Please go over all the documentation provided to configure omnichannel inside USD to achieve the requirement.
docs.microsoft.com/.../omnichannel-customer-service-unified-service-desk
docs.microsoft.com/.../omnichannel-customer-service-package
docs.microsoft.com/.../configure-settings-unified-service-desk
Regards,
Praveen T
D365 Customizations Support.
Thanks for the reply, unfortunately I already went through all those steps.
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