Channel Integration Framework in Omnichannel for USD

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Posted on by Community Member Microsoft Employee

Hi,

I have a CIF api running on omnichannel customer service but I can't even get close to load it on omnichannel customer service on USD. The same api runs without any problems on Sales hub on USD. Do I need to configure something additional so that it loads in omnichannel customer service?

Thanks!

Alejandra

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Community Member Microsoft Employee on at

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RE: Channel Integration Framework in Omnichannel for USD

Thanks for the reply, unfortunately I already went through all those steps.
thonda on at

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RE: Channel Integration Framework in Omnichannel for USD

Hi Morea,

Please go over all the documentation provided to configure omnichannel inside USD to achieve the requirement.

docs.microsoft.com/.../omnichannel-customer-service-unified-service-desk

docs.microsoft.com/.../omnichannel-customer-service-package

docs.microsoft.com/.../configure-settings-unified-service-desk

Regards,

Praveen T

D365 Customizations Support.