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Service | Customer Service, Contact Center, Fie...
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Showing associated customer assets on bookings

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I'm trying to add a new quick form or editable sub-grid to the Field Services Mobile App when an engineer is within a booking that shows relevant customer assets. Essentially I want engineers to be able to see a list of assets which are allocated to the Service Account that the booking has been made for, but I can't seem to find an 'associated view' for this either.
 
Any pointers greatly appreciated, I'd have assumed this would have been a default but apparently not.
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  • Suggested answer
    Gabriel Dias Junckes Profile Picture
    2,428 on at
    You will need to bring the Service Account field to the Booking, so you will be able to add a form control in the booking to show the account form with a subgrid of the Customer Assets.
     
    You can use Flow or a Plug-in to set the field Service Account in the bookings. 
     
    Alternatively, you can develop a web resource to that will fetch and create a list for you.
     
    Note: Consider reviewing the Offline Profile to include those customer assets.

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