Access is Denied

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Posted on by gloamingon

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Hi Folks,

my users are having issue where they cannot assign the case record from a team (which the user is part of this team as well) to themselves (assign to me). previously they were able to do that.

this is the error from the log that I downloaded:

<Message>SecLib::AccessCheckEx2 failed. Returned hr = -2147187962, ObjectId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, OwnerId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, OwnerIdType: 9 and CallingUser: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, CallerBusinessId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. ObjectTypeCode: 112, ObjectBusinessUnitId: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx, AccessRights: WriteAccess. Computed rightsToCheck=WriteAccess, grantedRights=8, hsmGrantedRights=None, grantedRightsWithHsm=8.</Message>.

I have double checked that this user has role and access for case entity for write and assign as well. is there any idea how to troubleshoot this kind of issue?

thanks in advance

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Ricardo Gimenez on at

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RE: Access is Denied

Hello,

The error message does not say too much. Only that Write access was validated for ObjectTypeCode 112 (Incident). If you already checked the privileges for user security role, I suggest to check for customizations (plug-in or sync workflows that could causing this problem).

Also, if you are talking about Dynamics 365 OnPremise, a verbose trace could help here.

Thanks,