We just had a client mistakenly click the Build button on the Payables Batch Entry screen without entering any criteria. When they clicked on the Edit Payments Batch up popped hundreds of vouchers most of which had been paid as the balance was zero with the Credit Memo icon showing. Why is this screen showing zero dollar documents?
Hi,
If its the same issue I've seen before its because documents have been applied outside of the payment run. Then, when you come to build a payments if those Vendors have no transactions outstanding to pay, a zero amount payment is created so that the applied documents can be included on a remittance advice.
I can recreate this by posting an invoice for 100.00 and a credit note for 100.00 and applying them together manually. This leaves 0.00 on the account. Then, if I run the "Build Batch" from the "Build Payment Batch" window for this Vendor, a payment for 0.00 amount will be created however this zero payment gives you the ability to print a remittance at the "Process Remittance" stage.
There's a Microsoft document about this but I cant track it down.
Hope this helps.
Thanks
Gavin
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