web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

On-prem sandbox is in deploying state on LCS

(0) ShareShare
ReportReport
Posted on by

On-prem sandbox environment is in deploying state on LCS for past 15hrs. Not sure know how to stop it.

  • Service fabric shows all applications and nodes are up.
  • Tried restarting all aos & orchestrator nodes via service fabric.
  • Orchestrators & aos nodes showing no errors in event viewer
  • FO application is accessible via url but not authenticating any user.

What should I do?

Many thanks in advance.

  • Suggested answer
    A.Prasanna Profile Picture
    8,227 on at
  • Suggested answer
    Leo Chen Profile Picture
    Microsoft Employee on at

    1. Try options in the reference thread including - refresh state button on LCS, restart all orcheastrator physical servers one after another. validate the local agent connection on LCS > Project settings> on-prem connector. Resolve any issue if you encounter. You might have to reinstall local agent.

    2. It's strange none of AD users is authenticated. Run select * from userinfo where id = 'admin' in backend SQL server management studio to see what is the correct email address for the admin user, and if it's disabled by accident. Probably you might want to rerun the SQL server setup step in the installation guidance article, to reinitiate the admin user.

    3. Last option would be to redeploy D365FFO on-prem, once you validate above 2.

  • Community Member Profile Picture
    on at

    Hey Leo,

    Thank you so very much for your suggestion.

    We fixed it by doing the following steps:

    Run the following SQL command to check the last successful update:

    select top 1 * from OrchestratorJob order by LastProcessedDateTime desc;

    select top 1 * from RunBookTask order by StartDateTime desc;

    Then update their State field from 2 to 1 in both queries like this.

    update OrchestratorJob set State = 1 where JobId = 'your_job_id';

    update RunBookTask set State = 1, Retries = 1 where RunbookTaskId = 'runbook_task_id';

    Now the LCS is showing download retry button, so retry it and update environment.

    Once this update is done, we re-updated the environment with the new package uploaded in the assets.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the August Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
Martin Dráb Profile Picture

Martin Dráb 495 Most Valuable Professional

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 432 Super User 2026 Season 2

#3
CU10121822-0 Profile Picture

CU10121822-0 366

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans