Edit billable time for a service case

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Is there a way to edit the billable time for a case that has been completed and closed? I have a large number of cases that have a resolution billable time not reflected in the case billable duration.

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Alex Fun Wei Jie 33,626 on at

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RE: Edit billable time for a service case

Hi,

You can try to edit it using console application with SDK, this field is located in Case Resolution entity.

But , if you are using entitlement , this is not recommended, because the billable time will affect the calculation in entitlement.

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