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Edit billable time for a service case

Posted on by Microsoft Employee

Is there a way to edit the billable time for a case that has been completed and closed?  I have a large number of cases that have a resolution billable time not reflected in the case billable duration.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Edit billable time for a service case

    Hi,

    You can try to edit it using console application with SDK,  this field is located in Case Resolution entity.

    But , if you are using entitlement , this is not recommended, because the billable time will affect the calculation in entitlement.

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