Is there a way to edit the billable time for a case that has been completed and closed? I have a large number of cases that have a resolution billable time not reflected in the case billable duration.
Hi,
You can try to edit it using console application with SDK, this field is located in Case Resolution entity.
But , if you are using entitlement , this is not recommended, because the billable time will affect the calculation in entitlement.
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