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33Hi Experts!
I'm having issues with Form Capturing creating Contacts and wondering if anyone can point me to the right direction.
I've actioned all the steps mentioned in the original MS documents (see below) . However, Form Capturing isn't creating Contacts. Only able to track Visits. Here's my environment settings.
- Use Optimizely CMS for creating form
- The fields are pretty simple: First Name, Last Name, Email, Phone
- Tried placing autogenerated form capturing code in both <header> and <body> tab
- Additionally, place javascript API as suggested by MS document -> MsCrmMkt.MsCrmFormLoader.sendFormCaptureToCrm(form);
I've actioned all the steps mentioned in the original MS documents (see below) . However, Form Capturing isn't creating Contacts. Only able to track Visits. Here's my environment settings.
- Use Optimizely CMS for creating form
- The fields are pretty simple: First Name, Last Name, Email, Phone
- Tried placing autogenerated form capturing code in both <header> and <body> tab
- Additionally, place javascript API as suggested by MS document -> MsCrmMkt.MsCrmFormLoader.sendFormCaptureToCrm(form);
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/embed-forms
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/pages-forms-troubleshoothttps://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/marketing-form-client-side-extensibility#add-your-code-snippet-when-youre-using-your-own-cms-and-form-hosting
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/pages-forms-troubleshoothttps://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/developer/marketing-form-client-side-extensibility#add-your-code-snippet-when-youre-using-your-own-cms-and-form-hosting
Your help would be much appreciated!
Thanks in advance.
Cheers
Zay
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