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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Mismatched product rec...
Microsoft Dynamics AX (Archived)

Mismatched product receipt

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Posted on by Community Member

Dear,

I've matched invoice with 2 product receipts with total quantity 12,000 (2 lots)  and I accidentally changed quantity at invoice line to be 11,000.

This invoice has been posted successfully. 

Then I tried to issue credit note for this invoice but got an error message as attached.

I wonder how can I correct the mistakes? or you have any suggestion for this case? 

Please advise.

Thank you in advance.

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  • guk1964 Profile Picture
    guk1964 10,888 on at
    RE: Mismatched product receipt

    I can't see the error message?

    You can maybe just enter another invoice for the 1000 balance that references the first invoice and add a note to it.

  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at
    RE: Mismatched product receipt

    Hi Rawi,

    The error may be the quantity is not enough if i do not guess wrong, .

    If so, you can open the physical negative inventory and do credit note, then close physical negative inventory.

    If not, please upload your error message.

  • Community Member Profile Picture
    Community Member on at
    RE: Mismatched product receipt

    1157.ANGK.jpg

  • MATTGUO Profile Picture
    MATTGUO 22,349 Moderator on at
    RE: Mismatched product receipt

    Hi Rawi,

    Which version do you use?

    LCS has some hotfixes for different version that you can refer to.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Mismatched product receipt

    Hello Rawi,

    If I understand you correctly then 1000 pcs have not been invoiced and should still show up as not invoiced qty in the PO. Is that right?

    Why and how did you create a credit note? Can you describe the different process steps recorded?

    Best regards,

    Ludwig

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