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We ran an EFT payment for 5 batches and then generated the EFT file to be uploaded to RBC.
We had several vendors to pay in those batches and some of the vendors had several invoices to be paid. After we generated the EFT file, we found two transactions (lines) for the same vendor on the EFT file. It was supposed to have only one line for each vendor (combined into one line), right? The vendor has only one Remit-to Address in GP, and we do not think the address problem caused this.
And once they have double lines for one vendor in the EFT file, this EFT transaction will not go through in RBC. RBC's report addresses the error for this transaction.
Is there anyone who had this problem before?
Hi,
In the Vendor Maintenace Options window, do you have "One Payment Per" Vendor or Invoice marked? Please check this setting.
If you need further assistance with this issue, I recommend you create a support case to do a deeper dive into the issue to find a resolution.
Thank you,
Margi Jandro
Microsoft Support Engineer.
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