Tracking does not work

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Hello everyone

I have a question about the tracking settings. In my settings I have chosen by the section «Select the email messages to track in Microsoft Dynamics 365» the option «Email messages in response to Dynamics 365 email». When I track the email I have some issue that when a user is replying to a tracked email, the email from the user is not tracked anymore. Only the responses from external are tracked. Does anyone know what settings I have to select, that the email is always tracked when I have tracked one email?

Thank you and kind regards

Marie

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Esteban Coto Alfaro on at

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Hello, I recommend you to check this documentation about how to set automatically track to incoming mails. Also explain each Track option:

docs.microsoft.com/.../set-option-automatically-track-incoming-outlook-email

Thanks!

Community Support Team - Esteban

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