Document Routing Agent (DRA) .NET Framework Installation Error

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Posted on by plotiv

I am unable to install Document Routing Agent (DRA) on Windows Server 2016 (Standard) due to the following error: Microsoft Dynamics 365 for Finance and Operations: Document Routing requires .NET Framework 4.7.2

However, .NET Framework 4.7.2 is already installed on this machine.

Further information:

Installed Dynamics 365 product version: 10.0.28 (10.0.1265.20)
Installed Dynamics 365 platform version: Update52 (7.0.6441.41)

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André Arnaud de Cal... 301,088 Super User 2025 Season 2 on at

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Hi Plotiv,

If .NET Framework 4.7.2. is installed on the local printer server and you still get this error, I would suggest to log an incident for Microsoft Support.

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MayurNair on at

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Hi Plotiv,

Thanks for reaching out and bringing this to our attention. We have released a hotfix for this issue with a quality update (7.0.6441.50). Since you are on PU 52(7.0.6441.41), can you please try the Quality Update and let us know if that helped you resolve the issue. More details about the same can be found on LCS.

LCS Issue Link:

fix.lcs.dynamics.com/.../Details

Cheers,

Mayur Nair

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plotiv 41 on at

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I can confirm that applying the hotfix in latest Quality Update solved the issue. Thank you.

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tneto86 5 on at

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Hello,

I have the same issue, where can I download the hotfix from? Can someone please past the link here?

Thank you,

Tiago Neto

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MayurNair on at

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Hi Tiago

Thanks for reaching out!

To install the latest Quality Update, please follow the steps mentioned below:

1. Log in to https://lcs.dynamics.com/v2

2. Navigate to your Project.

3. Open your Environment Page (Click on Full Details)

4. Scroll down until you see the Available Update Section on Environment Page

5. Click on View Update

6. Save the package to your Asset Library

7. Apply the package to your environment.

I hope this helps. Please do let me know if you have any followup questions.

Cheers,

Mayur Nair

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72camaross 320 on at

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I'm getting the same error or issue.

I can't update with a service update but I would like to try using ORCA to edit the MSI file to skip the validation of .NET and Adobe.

Does anyone know which lines you need to remove so it doesn't check for those and will continue with the install?

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