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URGENT: email message sent upon registration

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Posted on by Catermina

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Hello all,

I have registered to one of the marketing forms, and a "Thank you" email message shall be sent upon registration.

I have registered twice and received the email message only once.

How can I make sure that an email message gets sent every time a user/customer registers and not only the first time ?

Thank you,

BR,

Cate

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Ok, just to be clear to well describe the issue:

- We have a contact D365 Marketing Form embedded on our website using the Javascript.

- When someone contacts us, we want to send a thank you email with some info.

- We have created a customer journey to trigger the sent of the email when someone fills the form

>> ISSUE

The first time someone fills the form, the email sent works.

The second, third, fourth, etc... time, it doesn't.

How to solve this issue?

Thanks you

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Elly-Farokhi 205 on at

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Hello Pascal, I had similar problem and Colfy helped me. here is the link

community.dynamics.com/.../thank-you-email-after-every-form-submitted

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Hi and thank you Elly

Is there a better / easier solution? Using Flow looks a bit complex for a "just" send an email when a form is submitted?

Thank you for your help

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Elly-Farokhi 205 on at

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Hello Pascal,

in April release, you can set up different confirmation emails templates and thank you pages based on a new form-level double opt-in functionality (see below)

with that, you will be able to define different confirmation email templates eg for whitepaper and newsletter subscription.

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tcardoso 137 on at

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[quote user="Catermina"]
Hello all,

I have registered to one of the marketing forms, and a "Thank you" email message shall be sent upon registration.

I have registered twice and received the email message only once.

How can I make sure that an email message gets sent every time a user/customer registers and not only the first time ?

Thank you,

BR,

Cate
[/quote]
We have 2 solution possible for this requirement:

new solution on the april updated based on the Marketing solution.

https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave1/dynamics365-marketing/improved-customer-journey-experience

or the power automate option with CDS current environment connector.

https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/385271/thank-you-email-after-every-form-submitted

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