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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Double opt-in client s...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Double opt-in client status

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Posted on by Mislav 25

Hi all,

I'm working on a certain project with Dynamics 365 Marketing with double opt-in and I'm curious what is the status of a client who sign up for a new subscription list before he confirmed his request via his email.

Thank you!

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  • Suggested answer
    Johnny Yun Profile Picture
    Johnny Yun 455 on at

    Hi Mislay,

    The global double opt-in process works as follows:

    1. A new or existing contact uses a subscription form or landing page to subscribe to a newsletter or adjust their consent level.
    2. On submitting the form, the contact is shown a page that tells them to check their email for a confirmation message that includes a link the contact must click on to confirm their request.
    3. Dynamics 365 Marketing sends a confirmation email of the appropriate type (subscribe or consent) to the address registered for the contact.
    4. The contact opens the confirmation email, reads the text, and clicks the link. This opens a web browser, which submits a coded URL that identifies the contact and request message to Dynamics 365 Marketing.
    5. Dynamics 365 Marketing registers the click, applies the requested subscription or consent change, logs the change, and immediately redirects to a thank-you page that is shown to the contact.

    pastedimage1587890329343v1.png

    https://docs.microsoft.com/en-us/dynamics365/marketing/double-opt-in

    Hope above would help.

    Regards

    Johnny

  • Mislav Profile Picture
    Mislav 25 on at

    Hi!

    Thanks for the reply.

    I understand the process, but I would like to know is there any status of the contact in this step you wrote, before he confirms it:

    Dynamics 365 Marketing sends a confirmation email of the appropriate type (subscribe or consent) to the address registered for the contact.

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