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"Request for quotation replies" strange behaviour

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Posted on by Johnny

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Hello,

I have a strange situation, when I want to "Accept" the Quotation request from --> "Procurement and sourcing/Common/Requests for quotations/Request for quotation replies".

When I click "Accept" button the form is opened and everything looks fine, BUT if you close the form and reopen it again there is no line anymore.

I thought maybe, something is wrong with our modifications, but no, it is same on totally clean / Standard Environment.

Does anyone else encounter this problem? Is there any KB? I could not find anything.

From debugging I see that Header is created again and again when you click "Accept" button and the lines table is not updated with ParmId and TableRefId from "new" Header.

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SouravDam 11,730 on at

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Hi Johnny Almeida,

I think this is a standard behaviour in system.

Reason: - System is trying to validate the RFQ line through the "Accept" or "Reject" action at the same time when you click on this tab. But if you close this form without performing any action; system is not able to validate and update the same record next time (without refreshing the form) and showing blank if this is re-opened.

Solution: - Simply "Refresh" the form, select the header line again and click on "Accept". This time you will be able to see the lines.

I don't have AX version available with me. However; this is tested in D365 and below is the result. Screen shots have been taken from D365 for your understanding.

1) In the RFQ form; clicked on "Compare replies".

2) Got below form where I selected the header line and clicked in "Accept".

3) Once clicked; I got below form where lines are showing.

4) Then I simply select "Esc" tab and close this form without performing any action. Again when I re-open it, no lines are showing!

5) But at the same time; I got a notification like "Posting Purchase order was not updated".

6) Then "Refresh" the form. Now select that header line again and click on "Accept". This time, you will see lines here again.

Kindly try above steps in ERP and update us in this forum.

Best regards,
Sourav Dam

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qianwang 7,168 on at

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Hi Johnny,

How do you close the form?

If you click ‘OK’, the RFQ will become a PO and then the form would be empty. If you open the form and do nothing, please show me more details, such as related screenshot and the version you are using.

Regards,

QianQW

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SouravDam 11,730 on at

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Hi Johnny Almeida,

Appreciate if you can check all the suggestions made in this thread and update us.

Best regards,
Sourav Dam

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Johnny 6,478 on at

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Hi,

unfortunately these steps / workaournd does not work in AX2012

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SouravDam 11,730 on at

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Hi Johnny Almeida ,

Thanks for the feedback.

Is that fixed from your end now or still issue is there ?

If this is fixed from your end; appreciate if you kindly let us know what are the steps you have taken to fix this from your end.

Best regards,
Sourav Dam

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