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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Microsoft Dynamics 365...
Customer experience | Sales, Customer Insights,...
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Microsoft Dynamics 365 Customer Voice Vs Microsoft Forms

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Posted on by ZA-04061144-0 3
What are major enhancements or benefits of using "Microsoft Dynamics 365 Customer Voice"  Vs "Microsoft Forms" for getting customer feedback / doing surveys on different touch points / journeys.
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  • Verified answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    In addition to the traditional sending method, Customer Voice surveys can be sent via Power Automate Flow.
     
    Customer Voice is tightly integrated with other Dynamics 365 CRM applications, allowing you to seamlessly connect data feeds with business processes.
     
    Please refer to the following links for more information.
     
    Best Regards,
    Dengliang Li
     

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