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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Permission issues when...

Customer experience | Sales, Customer Insights,...

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Permission issues when resolve or cancel a case

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Posted on by sdnd2000

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Hi, recently, I got the below errors when resolving and cancelling a case, I am not sure what else permission is required as it was working fine.

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Leah Ju Microsoft Employee on at

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Hi sdnd2000,

What is the security role you have assigned to the current user?

Does it is OOTB role? Or did you customize it yourself?

Please refer to the following thread:

--Trying to assign privilege of activity and queue.

https://community.dynamics.com/forums/thread/details/?threadid=fe14d313-3d7d-4e42-bd62-a211b73caee8

Could you click 'Show Details' link on the error dialog?

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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