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Permission issues when resolve or cancel a case

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Posted on by sdnd2000

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Hi, recently, I got the below errors when resolving and cancelling a case, I am not sure what else permission is required as it was working fine.

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Leah Ju Microsoft Employee on at

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Permission issues when resolve or cancel a case

Hi sdnd2000,

What is the security role you have assigned to the current user?

Does it is OOTB role? Or did you customize it yourself?

Please refer to the following thread:

--Trying to assign privilege of activity and queue.

https://community.dynamics.com/forums/thread/details/?threadid=fe14d313-3d7d-4e42-bd62-a211b73caee8

Could you click 'Show Details' link on the error dialog?

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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