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Use the following instructions to report a Guides problem through the Feedback Hub. This procedure allows you to submit screenshots and extra telemetry that will help us investigate the problem. You can follow this process for both HoloLens and PC.
1. Start the Feedback Hub app. If you uninstalled it previously, you can re-download from the Windows Store.
2. Tap Report a problem
3. Describe in more detail and then tap Next.
4. Select Apps and then Microsoft Dynamics 365 Guides. If you don't see the app listed, start Guides on your device and then hit the refresh button.
5. You will be prompted to find similar feedback. Take a quick look at the list (and select one if you see the same issue) but otherwise select the first option for New feedback.
6. Next, you will be prompted to select the severity and a general description of the problem. Select the options you feel are applicable.
7. Next, attach any screenshots and/or 3D models (if permitted by your company policies).
8. Create a recording while reproducing the problem. This will attach telemetry data to your feedback and will make it easier for our engineers to diagnose the problem. Your data is protected under the Microsoft Privacy Statement.
8. Tap the Start recording option and reproduce the problem. Keep Feedback Hub open and return to the screen when finished.
9. Once you finish the recording, you will have the option of deleting the logs and trying again.
Tap the submit button.
10. Tip: If you are on a WIFI connection, don't shut down your device right away. Allow a few minutes for the logs to get uploaded.
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