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Customer experience | Sales, Customer Insights,...
Suggested Answer

Activities in timeline are not sort in the right order

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Posted on by

Hi, I have an issue with the timeline on Accounts. I am trying to sort it in date order but as you can se the dates of the activities are totaly mixed.

pastedimage1572944712790v1.png

I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi partner,

    Could you provide a screenshot of the properties of the timeline?

    Click on timeline in the form editor and click Change Properties, then click on the Activities tab.

    pastedimage1572946538677v1.png    pastedimage1572946611812v3.png

    Please check if ‘Sort timeline by’ is what you want.

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi! Do you also know, if it is possible to show the date of creation instead of the date of modification on the timeline directly?

    The sorting is correct now, but the date looks strange...

    Thanks for your help!

  • Suggested answer
    Marco.P Profile Picture
    2,405 on at

    Hi I don't  think that would be possible, i also tried to do the same while ago when i was making activities migration. Anyway i leave you this link, which is one of the thorough and  comprehensive one that i've found online (as well as @Lu Hao's response) :

    crmtipoftheday.com/.../

  • Community Member Profile Picture
    on at

    Thank you Marco! Unfortuntely, is just describes the process how to change the sorting, but the visual date is still based on the "last updated" one...

  • Nico A. Profile Picture
    5 on at

    Hi, you can use a card form for each activity and show this card form in the timeline. The card form can be customized with all the fields you need.

  • Peter A Clements Profile Picture
    262 on at

    Hi,

    I just had the exact same problem. When I investigated the properties of the timeline on the form I could then see that the sort order was based on the due date. Changing it to last updated now.

    Peter.

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