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Customer experience | Sales, Customer Insights,...
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Accounts's Insights Tab Showing Something went wrong

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My Client Have an problem right now which is under account's insights suppose will show some chart even tho is 0 data but right now i meet this issue, which is only show something went wrong ,i have searched thru the community I tried everything but is useless for me, below photo is my logged account which is the roles is system customizer and system administrator. 
pastedimage1679559020298v1.png

  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    RE: Accounts's Insights Tab Showing Something went wrong

    Hi jkl,

    Only account insights show errors? What about other entities (e.g. contacts, marketing emails ......) ?

    1)Checking on the org if Marketing app is installed or only the solutions only:

    Set up Dynamics 365 Marketing (Dynamics 365 Marketing) | Microsoft Learn

    pastedimage1679622675567v1.png

    Unless we have a Marketing Application (includes both solutions and services), the insight of the user doesn't become visible.

    2)Checking process(Filter by widget), try to active them if you find draft action.

    --Sometimes some workflows are left in disabled state. 

    pastedimage1679623483054v2.png

    3)If neither works, i suggest you create a support ticket for professional assistance following the below procedure.

    Get Help + Support - Dynamics | Microsoft Docs

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