Email Template - Section

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Posted on by ElineB

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Hi,

After the recent update; we have a strange behaviour in email design.

When we drag and drop a new section in the email. The section is gone after leaving the element. So we cannot clone or drag and drop the element anymore.

This behaviour is in all updated environments. So a very big problem, because there is no possibility anymore to create a proper template or email.

Anyone an idea how to solve (different then go to the html)?

Thanks in advance for your response

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Nya 29,058 on at

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RE: Email Template - Section

Hi Eline,

Thanks for your sharing!
ElineB 274 on at

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RE: Email Template - Section

Hi Nya,

The solution was quite easy. It has everything to do with the new canvas designer.

So we only had to enable the New Canvas Experience and Content Blocks part. I really love it!

Regards,

Eline
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Nya 29,058 on at

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RE: Email Template - Section

Hi Eline,

You mean the following part, right?

I can reproduce the issue with my version - 1.82.2016.0.

It is not an expected behavior and it's recommended to raise a support ticket for further help.