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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / how to stop, disable, ...
Customer experience | Sales, Customer Insights,...
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how to stop, disable, or delete a quick campaign that is in progress?

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Posted on by whong

Could use some help with a on-premise Dynamics 365 issue.  We have an old quick campaign which was accidentally triggered and is sending many emails and which we want to stop.  We have disabled the CRM email account temporarily so that the quick campaign cannot send out emails...however, we need to figure out how to disable, delete, or stop the quick campaign.  Thus far, trying to delete the campaign yields the following error: "Cannot Delete Because Record In use."  If it is not possible to disable, delete, or stop a quick campaign, what are the alternatives to prevent these emails from being sent?
this is the version we are running: Microsoft Dynamics 365, Version 1612 (8.2.0.749) (DB 8.2.0.749) on-premises

  • Verified answer
    alx.kpk Profile Picture
    alx.kpk 21 on at
    RE: how to stop, disable, or delete a quick campaign that is in progress?

    see also: community.dynamics.com/.../1254341

    for on-premise systems you can additionally stop the asynchronous CRM windows services on CRM server

  • whong Profile Picture
    whong on at
    RE: how to stop, disable, or delete a quick campaign that is in progress?

    Goutam, thanks for your response, but I am unable to actually see the email records anywhere, and therefore unable to set them to 'draft'.

  • Suggested answer
    gdas Profile Picture
    gdas 50,091 Moderator on at
    RE: how to stop, disable, or delete a quick campaign that is in progress?

    Can you change the  email record  status "pending send" to "draft". You can do from back end  or using workflow.

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