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How to Integrate Nuance Omnichannel engagement

Posted on by 25

Hi,

I need to integrate Nuance Omnichannel engagement solutions into Customer service.

What is the Procedure for integrating the Biometric authentication solution ??

Thanks,

Sai

  • Kristine Risberg Profile Picture
    Kristine Risberg 50 on at
    RE: How to Integrate Nuance Omnichannel engagement

    Hi Sai,

    I think you can leverage Nuance Gatekeeper for biometric authentication, but I believe it's added to Nuance IVR - which will reach GA in the US, in june this year. So if you're in that Azure geo area you might get lucky.

    learn.microsoft.com/.../dynamics-365-customer-service-omnichannel-digital-messaging-nuance-ivr-csdmn

    learn.microsoft.com/.../integrate-nuance-ivr-customer-service

    Cheers,

    Kristine

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