Hi,
I need to integrate Nuance Omnichannel engagement solutions into Customer service.
What is the Procedure for integrating the Biometric authentication solution ??
Thanks,
Sai
Hi Sai,
I think you can leverage Nuance Gatekeeper for biometric authentication, but I believe it's added to Nuance IVR - which will reach GA in the US, in june this year. So if you're in that Azure geo area you might get lucky.
learn.microsoft.com/.../dynamics-365-customer-service-omnichannel-digital-messaging-nuance-ivr-csdmn
learn.microsoft.com/.../integrate-nuance-ivr-customer-service
Cheers,
Kristine
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