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Microsoft Dynamics CRM (Archived)

is it the case that any user who is using crm 365 can not download the outlook client.

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Posted on by 6

Hello  ALL Experts,

Can anyone help me in understanding this.

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  • Verified answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    any reasons stop you from download outlook client ?

    Microsoft continued support for outlook client

    [View:https://blogs.msdn.microsoft.com/crm/2018/01/29/continued-support-for-outlook-add-in-dynamics-365-for-outlook/:750:50]

    but would be good if you can start using app for outlook because in the end , the outlook client will get deprecated in v 10.0 version .

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi,

    You should chekc the security roles of those users and see if they have the rights to use CRM in Outlook

  • EmployeeOcta Profile Picture
    6 on at

    Hello Guillaume,

    can you share screenshot please.

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi

    Setting > Security > Security role > select the role > the privilege should be under business management

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