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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / is it the case that an...
Microsoft Dynamics CRM (Archived)

is it the case that any user who is using crm 365 can not download the outlook client.

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Posted on by EmployeeOcta 6

Hello  ALL Experts,

Can anyone help me in understanding this.

*This post is locked for comments

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: is it the case that any user who is using crm 365 can not download the outlook client.

    Hi

    Setting > Security > Security role > select the role > the privilege should be under business management

  • EmployeeOcta Profile Picture
    EmployeeOcta 6 on at
    RE: is it the case that any user who is using crm 365 can not download the outlook client.

    Hello Guillaume,

    can you share screenshot please.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: is it the case that any user who is using crm 365 can not download the outlook client.

    Hi,

    You should chekc the security roles of those users and see if they have the rights to use CRM in Outlook

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: is it the case that any user who is using crm 365 can not download the outlook client.

    Hi,

    any reasons stop you from download outlook client ?

    Microsoft continued support for outlook client

    [View:https://blogs.msdn.microsoft.com/crm/2018/01/29/continued-support-for-outlook-add-in-dynamics-365-for-outlook/:750:50]

    but would be good if you can start using app for outlook because in the end , the outlook client will get deprecated in v 10.0 version .

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