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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Disable "Reactive...
Service | Customer Service, Contact Center, Fie...
Suggested answer

Disable "Reactive Case"

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Posted on by Daisy Sheen 15

Is there any way to disable the feature of "Reactive Case" completely?

  • Ram Prakash Profile Picture
    Ram Prakash 2,287 on at
    RE: Disable "Reactive Case"

    Hi,

    Use Ribbon Workbench tool to hide button.

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,959 Moderator on at
    RE: Disable "Reactive Case"

    Hi,

    Make sure you hide this button from List view page and from main form .

    If you only hide from Main form then user can still Reactivate case from Mail list page.

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Disable "Reactive Case"

    Hi Daisy,

    You can use Ribbon workbench to hide the button directly:

    Develop 1 Ltd | Ribbon Workbench for Dynamics 365 & Dynamics CRM 

    1.Download it and import as solution:

    pastedimage1656645846121v1.png

    2.Create one new solution and add existing entity-case:

    pastedimage1656645987040v3.png

    3.Open the Ribbon workbench:

    pastedimage1656645919004v2.png

    4.Find the button and right it, select hide.

    pastedimage1656646058840v4.png

    5.Publish.

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