So I've using the 'Email to Case' utomatic record creation rule which also includes the auto response email
I also have SLA's set up, one being based on the First Respronse Sent criterea.
However, the auto reponse email is triggering my workflow that sets the 'First Response Sent' field to 'Yes'
I have been figuring a way round this with as little configuration as possble, I was trygin to find a way to set a sub catergory field or similar on the auto response email template but there's not much avaiable to edit on the template.
Has anyone come up with any good ways around this?
Cheers
