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Customer experience | Sales, Customer Insights,...
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Deleting tracked activities and email

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Posted on by 90

Hi,

I have a potential scenario where I want to delete emails and activities in Outlook that have been tracked in Dynamics.

So, if I delete the email or activity in Dynamics, then it will also be deleted in Outlook. 

I know that this isn't possible oob, but would it be possible to use a Power Automate Flow or have you come acrosss a plugin that could do this?

Any thoughts welcomed.

I have the same question (0)
  • Amit Katariya007 Profile Picture
    10,409 Super User 2025 Season 2 on at

    Hello,

    You need to Untrack the emails first from your outlook.

    Then in MSD you can delete that activity. because When an activity is tracked with the MSD a record will be created in the dynamics 365 i.e. same content but one record in outlook and one in MSD.

    Please try above scenario with one test record.

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