web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Multiple contacts with...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Multiple contacts with same emailadress

(0) ShareShare
ReportReport
Posted on by RvdW1990 135

Hello community,

Our customer allows multiple contacts using the same emailadress. However, some contacts are subscribed to subscription lists and others aren't. This gives us the following issue.

  1. Contact 1 is not subscribed to the list, so is not included in the Newsletter segment.
  2. Contact 2 is subscribed to the list, and must be included in the Newsletter segment.
  3. In the Newsletter Segment we exclude Contacts who have the Behavioural block 'Email block duplicate address', since we want to see the netto number of Contacts who will receive the Newsletter

When we send out a transactional message, we mailed both Contact 1 and Contact 2. However, this led to Contact 2 getting the flag 'Duplicate address'. When we want to send out the Newsletter again, Contact 1 is not in the Newsletter Segment (due to no subscription List) and now Contact 2 is excluded as well, due to the 'Email block duplicate address' block we added to the Segment.

Does any of you know, whether we can remove the 'Email block duplicate address' label from Contact 2?

I have the same question (0)
  • Élizabeth Côté Profile Picture
    Élizabeth Côté 36 on at

    Hi,

    In your Settings, you can change this:

    pastedimage1659967016191v1.png

  • Suggested answer
    ShrShankar Profile Picture
    ShrShankar Microsoft Employee on at

    Within the UI, please click on "settings" on the bottom left -

    Once there, on the left pane, you should see "Email Marketing" --> Click on 'Default Settings".

    Once you do so, you will be taken to a page that lists out settings options - Click on "DefaultMktSettings"

    Here, on the top pane, you can see "Bypass email duplication" - the default here will be set to "no" - Change that to "yes" and you should be good.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the January Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 129 Super User 2026 Season 1

#2
Jimmy Passeti Profile Picture

Jimmy Passeti 46 Most Valuable Professional

#3
NeerajPawar Profile Picture

NeerajPawar 41

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans