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Hello community,
Our customer allows multiple contacts using the same emailadress. However, some contacts are subscribed to subscription lists and others aren't. This gives us the following issue.
When we send out a transactional message, we mailed both Contact 1 and Contact 2. However, this led to Contact 2 getting the flag 'Duplicate address'. When we want to send out the Newsletter again, Contact 1 is not in the Newsletter Segment (due to no subscription List) and now Contact 2 is excluded as well, due to the 'Email block duplicate address' block we added to the Segment.
Does any of you know, whether we can remove the 'Email block duplicate address' label from Contact 2?
Within the UI, please click on "settings" on the bottom left -
Once there, on the left pane, you should see "Email Marketing" --> Click on 'Default Settings".
Once you do so, you will be taken to a page that lists out settings options - Click on "DefaultMktSettings"
Here, on the top pane, you can see "Bypass email duplication" - the default here will be set to "no" - Change that to "yes" and you should be good.
Hi,
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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