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Dynamics GP Report Logos Turning to Black Boxes

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Posted on by Tim_Ellis 15

Hello, this morning after Microsoft security update KB5000822 applied on our Windows Server all of our reports through Dynamics GP Report Writer lost the ability to render images such as our corporate logo. We are running Dynamics GP 18.3 on a Windows Server 2019 standard 1809 with terminal services and end users remote desktop connecting. Printing the reports to screen displays the logo, but once the report is printed to pdf or a printer it turns into a black box. Modifying the reports and updating the images has no effect. We checked in our test system and can confirm this issue doesn't happen prior to KB5000822 installation.

I've heard of similar issues on Windows 10 clients from recent updates but have not seen anything for Windows Server yet. Is this a known issue with a potential fix besides removing the cumulative security update - which I'd really prefer not to do if possible. 

Thank you!

Categories:
Reporting and BI
  • Suggested answer
    Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Moderator on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Josh,

    When downloading the KB update that replaces the bad one, you have to make sure you got the right package for the right system build of Windows:

    www.catalog.update.microsoft.com/Search.aspx

    Not all of the KB5001649 packages are identical, they are custom built for each specific windows OS build.

  • Suggested answer
    Justin Sutton Profile Picture
    Justin Sutton on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Hi All, 

    There are two items to take into account here:

    • Make sure you are installing the correct update for your Windows Version
    • The workstations running the printing process must be updated. This means that any Remote Desktop servers need updated. If redirected printers are used, then ALL workstations will also need updated.

    From a GP perspective, we have not seen this issue if all Workstations involved in the printing process have been updated. This means that something involved in that process in your environment is still missing the correct update. 

    P.S. This update shows as optional for any Windows 10 or Server 2016 versions. All older version must manually download from the Catalog. 

    Thanks!

  • JoshAOrtiz Profile Picture
    JoshAOrtiz 20 on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Hi Joe,

    I appreciate the reply, but as I stated, I already downloaded the KB5001649 patch from the catalog. This did not resolve the issue.

  • Joseph Markovich Profile Picture
    Joseph Markovich 3,863 on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    In dealing with this mess for others, the fix update hasn't been marked as a critical update. It only shows as an optional update in Windows Update.

    Joe

  • JoshAOrtiz Profile Picture
    JoshAOrtiz 20 on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    I went through the practice of downloading the update "fix" from the catalog, but users are still getting black boxes when printing. Is anyone else still experiencing issues after installing KB5001649? This did nothing to resolve the issue. We are having to constantly uninstall the KB5000802 update as it keeps installing 

  • Justin Sutton Profile Picture
    Justin Sutton on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Hi Richard,

    The Windows Update part of it is not working, rather we are pointing users to the catalog to download from there.

    The steps in my article should be able to get you where you need to go as it depends on your current version.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,730 on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    i just checked for updates and none were found. Has this updated actually been posted yet? Do you have an identifier for it?

  • Justin Sutton Profile Picture
    Justin Sutton on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Hi Beat, You beat me too it!

    I was hoping to announce it loud and clear when the Windows team got the automatic updates going, but I think its best to get some steps out for anyone who critically needs this update.

    The article is updated here: community.dynamics.com/.../black-boxes-and-dynamics-gp-report-writer

    Thanks for you patience.

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,021 Moderator on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Fix is out by Microsoft.

    Please check your Windows Update settings and check for the latest KB Updates to apply against your various OS versions. You may have to install the KB manually as there might be some issues with the Windows Auto updates on this particular fix.

  • Justin Sutton Profile Picture
    Justin Sutton on at
    RE: Dynamics GP Report Logos Turning to Black Boxes

    Hi All,

    I updated the article with a bit more information.

    This issue should occur with any updates downloaded this month.

    Thanks!

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