Microsoft Dynamics AX (Archived)

Error on Posting " The quantity being returned is greater than what can be covered by the return lot."

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Posted on by Faizee

Some of the transactions does not post and return this error.

Please help

Faizan

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Deepak Agarwal 8,602 on at

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Can you provide some more details...

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Community Member on at

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Hi Muhammad,

Would please please kindly confirm the return qty is greater than original invoiced qty or not?

Return qty cannot be greater than invoiced qty.

It may be the reason.

Thanks and Best Regards,

Victor

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Faizee 45 on at

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hi Victor

yes its right Return qty cannot be greater than invoiced qty. Also warehouse of company didn't return qty greater than actual invoice qty. Then i am curious why this error occurs.

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Faizee 45 on at

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hi Deepak

I am calculating one of our warehouse sale. but when i move to post those invoices above error display.

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Ayush Jain 120 on at

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if this error is coming while porting the statement then there must be enough quantity of items in ax. if this error is coming while sales return or cancellation then you have to debug the "RetailTransaction" classes.

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Community Member on at

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Hi Muhammad ,

I am also facing the same issue , when i try to post the Retail Statement. You got any solutions? Pl share me.

Kamalesh

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Weaveriski 23,620 Moderator on at

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The return order has a reference to the original outbound transactions, so if you sell 3 you can only return 3 against that lot (transaction) reference. The message means you are trying to return in total more than you ever sold, so it is protecting you from making an error.

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Raymond E D 15 on at

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How to debug classes? "Retailtransaction" classes is not available in the AOT of AX 2012 R3

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Community Member on at

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We have discivered the same error, but ours is very specific and we know the reason why the error is shown, but we have yet to discover a way to actually make it work automatically.

What happens in our case is this:

Customer places an order for 5 items, but one item is places on two different lines. Might be a Campaign, special price, later delivery etc.

A1 - 5pcs
A2 - 5pcs
A3 - 5pcs
A4 - 5pcs
A1 - 5pcs

Now, if the customer then at a later stage creates an RMA for 6 pcs of A1. AX will give the error message when registering the return order line.

If there was a way to make it understand that the total quantity sold is 10pcs for A1 and not 5 pcs, this would solve the problem.

If we manually split it, we are missing out the information and reference registered on the first row and have to find out how the original order had the quantitys from the start.

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Syed Muhammad Sajid 360 on at

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Hi ,

Any Solution for this issue?

i am also facing this Error at the time of Calculating Statement in retail modules.

Please suggest

SAJID.

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